Frequently Asked Questions

General Questions

Are your tickets real?

Tixxy sells AXS and Ticketmaster concert and event tickets. No fake tickets here.

What music services do you synch with?

Tixxy currently supports Spotify but there will be many in the near future. Please follow us on Instagram, Facebook and Twitter for announcements.

Where can I read about Tixxy’s No Spam Policy?

Tixxy has a No Spam Policy. Check it out here.

How do I stop receiving messages from Tixxy?

While we hate to see you go, you can always text the word “STOP” at any time and Tixxy will no longer send you concert updates for your favorite artists.

I know an artist is playing near me. Why didn’t Tixxy alert me?

There are many ticketing services and not all are integrated with Tixxy yet. Most likely the venue uses a ticketing service that is not currently integrated with Tixxy. We’re working hard to add more ticket services each day! We apologize for missing this show.

I signed up for Tixxy but haven’t received any alerts from Tixxy. What’s going on?

If you’re an iPhone user, you may have Tixxy blocked by accident. To solve this go to: Settings > Messages > Filter Unknown Senders (make sure this is Off). Once you this is turned-off, you will start receiving alerts from Tixxy. Bonus points: Add Tixxy to your contacts!

Ticket Questions

I don’t have my tickets. What do I do?

AXS can help if you never received your e-ticket or mailed ticket. Please visit their page for more info: AXS

Ticketmaster offers several ways to handle all of our lost ticket, print-at-home, will call, mobile ticket needs and email confirmation delay issues. Please head over here for more info: Ticketmaster

I can’t attend the show. What are my options?

AXS allows you to sell eligible tickets through their website.

Ticketmaster offers several options that allow you to transfer, resell and obtain refunds in select cases. Please visit their fan support page to explore your options.

Can someone else use my tickets?

To transfer a ticket purchased through AXS, please visit their transfer tickets page.

To transfer a ticket purchased through Ticketmaster, please visit their ticket transfer page.

My show has been cancelled. Can I get a refund?

Tixxy does not offer refunds. All ticket transactions and refunds are processed by Ticketmaster or AXS. Refunds are subject to each ticket vendor’s specific refund policy.

AXS offers refunds when an event is cancelled and, in some cases, postponed. Please see the AXS refund policy to check if your ticket purchase is refundable.

Ticketmaster offers refunds in some cases. Please see the Ticketmaster refund policy to check if your ticket purchase is refundable.